Virtual ISP blog / Welcome to our blog |
|
|
October 18, 2008, 12:10 AM
Our company decided to launch unofficial blog, where you can read news, subscribe to RSS feed to get latest updates fastest way possible. Here we will publish our latest proposals, technical announcements, technical reports, and other useful for our customers info. You can add in comments your suggestions. |
|
Comments
What you're basically telling us is that you can't deal with the problem accordingly yourself, so you're passing the responsibility on to your paying customers to contact the web masters and system administrators.
Thumbs up to your customer support!
You could have told us to take our whining elsewhere to begin with, and save yourselves from having to write an "unofficial blog" filling us in with all the unnecessary technical issues. Just write: "If you don't like it, change your ISP, we couldn't care less!". It would have saved you the time.
We hold responsibility for issues thats can be fixed on our side, but if someone "outside" want to make trouble - it is his choice. Is it our job to beg him to open website back? No. Our job to provide transport for customer data, handle and solve technical issues in our network, resolve troubles made by our customers (attacks, abuse, spam), conform established internet standards/protocols. But if some guy "outside" want to ban if he dont like something IP, or he don't know how to fix his hosting DNS - it is not our problem. Let's give trivial example. If you are travelling by airplan, does company hold responsibility if you cannot find taxi in city you arrived? No. They can give just advice, where you can call it.
Not that I'm trying to tell you how to do your job, because I'm pretty sure you are more knowledgeable at it than I. But you did however, pass the responsibility on to us, something you do not catch a successful organization do, no matter the cost or problem. Frankly, all I care about is whether I'll be able to go back surfing every web page on the Internet again (CNET Networks being my top priority).
All your customer(s) would like to know is whether you'll be addressing this problem again soon, or whether you'll stand firm to your prior post and pass the responsibility, doing nothing about it. You have fixed such an issue before even though it occurred numerous times before. So, will you try to fix this problem as you always have, or leave it as is? (Being your organizations final word). I believe we have a right to know.
In a trivial form: Will you call the taxi for us or just tell us to hit the road with the vague knowledge you provided?
I've reported them and waiting reply. CNET networks routed over backup ip for now.
Wow! amazing news i love to see blog for companies that am interested to know whats new and what happens!
i love visp because am user since many years and they make many good progress
congratulation!
Thanks, we appreciate that :-)
http://www.download.com/Download-Accelerator-Plus/3000-2071_4-10037157.html?part=dl-10037157&subj=dl&tag=button
report of non access. VISP is taxi.
I've reported them and waiting reply. CNET networks routed over backup ip for now.
:D thanx for the blog guys... nice
Always welcome :-)
Looks like it has been fixed. You have our thanks for finally resolving this unfortunate and annoying problem. Hopefully it won't pop it's head out again anytime soon. We appreciate it.
Let's see what they will answer. Worst issue if they block backup IP also. We have some solutions for that, but to implement it will take 1-3 days.
thanx visp for this because the people wel be now what u happen to internet but the problem this take long time i dont know what happing so thanx u
and i am the first one see what happen with internet always w 10 to 10 min i open customer.visp.net.lb i see problem 6 oct and slove monday at 8:30 pm y3ni 3an jad zh2et bas i like the new and visp its always gave the new and thanx all customer to they do the news
Much more new things coming soon! I am working on many of them, and i wish customers will use this services.
thx for blog, BUT WHY IS MY 512 ACCOUNT SOO SLOWWWWWWWW :)
This question for support. Sorry, but this comments made to comment posts, but not to provide support here. All further posts containing technical support requests, sales requests will be deleted.
and like all supports wait a decade till u get ur reply lol, the problem would get fixed by it self by zat time haha, ok ok no more technical stuff in the blog, thumbs up for a support blog :P